Shipping & Returns

Orders are dispatched from Hong Kong with tracked, insured freight. Shipping method, cost and estimated transit time are confirmed with your order confirmation or quotation. We prepare commercial invoices and export documentation for international shipments; customs clearance support is available where agreed.

Professional instruments are shipped in the manufacturer’s transport case with battery documentation compliant with dangerous goods regulations for lithium batteries.

Please inspect the shipment on arrival and note any transit damage with the carrier at the time of delivery, then contact us within 48 hours so we can raise the matter with the carrier and insurer.

Returns are accepted for products that are faulty on arrival or do not conform to the order confirmation. Contact us before returning any item so we can issue return instructions and documentation. Warranty service for manufacturer faults is handled under the manufacturer’s warranty with our support throughout.

Because professional instruments are serialised and licence-activated, change-of-mind returns on opened equipment are assessed case by case and may attract a restocking assessment. Our consultation-first process exists to make sure the instrument is right before it ships.