Warranty

Instruments and accessories supplied by Mettle Works carry the manufacturer’s warranty as stated in the documentation shipped with the product. Warranty terms, periods and coverage are set by the manufacturer (for XGRIDS products, XGRIDS) and confirmed on your quotation and order confirmation.

All warranty matters are handled through Mettle Works as your single point of contact. Contact us with the product serial number and a description of the fault; we coordinate diagnosis, authorisation and repair or replacement with the manufacturer, and keep you informed throughout. Freight arrangements for warranty service are confirmed case by case.

Consistent with manufacturer terms, warranty does not generally cover damage from accident, misuse, unauthorised modification or repair, immersion or operation outside the stated environmental limits, or normal wear of consumable items such as batteries and storage media. Nothing on this page limits rights that cannot be excluded under applicable law.